FTA receivers come preprogrammed with the manufacturer's
FTA software that enables you to receive all
of the free to air channels offered by free
to air satellites. We provide customer support
for the preprogrammed manufacturer's software
only. SatManiacs.com & the Manufacture do
not permit refunds on returns. Only exchanges
& repairs are possible. Downloading anything
other than the manufacturers FTA program could
be illegal and will definitely void your warranty.
We do not provide support for program downloads
that may enable you to receive Pay Per View
channels. Receiving PPV channels without paying
for them is illegal and we will not assist you
in acquiring the means to receive them. If your
unit has a genuine defect please e-mail us and
we will respond to you requesting specific information
that will assist us in proceeding with the return/exchange
Customers accept all terms and conditions prior
to purchasing from this site. Please read the
terms and conditions prior to ordering as we
will not be responsible for customers not reading
the conditions before purchase.
No returns after 10 days from ORDER DATE. 20%
Minimum restocking fee is applicable on all
returns or exchanges.
All satellite dishes purchased through this
site are nonrefundable. We will only replace
defective parts. The reason for this is we only
want to retail "new" product to our
customers and we do not want any opened item
stock. There will be no refunds on satellite
dishes. If the dish is sent back to our warehouse,
it will be considered abandoned property. We
do not accept these items back and will not
pay for return shipping on them being shipped
back. If you request an RMA on a package, the
RMA is only valid for the package equipment
and not the Satellite dishes. Please be advised
that we will not tolerate charge-backs on items
that are not returned to our warehouse. Dishes
will not be accepted back, but this does not
mean that the rest of the package should not
be returned if we have provided an RMA to you.
If you cancel an order before it is shipped,
you will be charged an unrecoverable merchant
fee for the cancellation. Normally this is a
4% nonrefundable credit card fee, plus $5.00
refund transaction fee. This can change based
on customer's original order. These merchant
fees are not refunded to our company by the
credit card processor under your cancellation
and Satmaniacs will not be responsible for these
fees should you change your mind. These fees
are applicable to products that have been placed
as "Prepay Only" or "Backordered"
should you change your mind on the order. You
will see a detailed account of these refund
fees on your refund receipt sent to you by the
credit card processor to your e-mail address.
Should you not receive this receipt you may
submit a request that this information to be
If there is a problem with your order and we
have attempted to contact you with no response
for 3 or more business days, your order will
be refunded as per our refund policies posted
on this site.
Satmaniacs is not responsible for customers
entering an incorrect e-mail address at time
of purchase, or if your e-mail client routes
our messages to a junk or spam folder.
No returns are accepted without an RMA issued
from this company Satmaniacs and its corresponding
sites. If you return a product without an RMA
the package will be refused. All packages must
be returned via traceable method. All returns
are sorted by tracking number when they are
accepted into the warehouse and without a tracking
number the product will be considered abandoned
if we cannot confirm delivery of the product
within 4 days of delivery. We are not responsible
for returns sent back without a tracking number.
You will not see a refund post to your card,
until a tracking number for the return, or exchange
is provided. Do not use self-serve USPS terminals,
as these tracking numbers that are issued are
not traceable via the web.
To obtain an RMA # (Return Material Authorization)
Number, please contact the service department
at the following link:
No returned merchandise will be accepted without
a VALID return authorization number on the shipping
label. To obtain an RMA number, the Customer
should be prepared to give the following information:
1. Customer name and address
2. Serial number of the product
3. Description of the malfunction or defect,
4. Proof of date of purchase and/or receipt
5. Specifications concerning model number, and
In the event that you download any software
to your receiver, the warranty is voided. Please
note again that Satmaniacs is not responsible
for the manufacturer's warranty, this is a manufacturer
warranty provided by the MANUFACTURER. We can
provide the contacts to the manufacturer at
request. Any unauthorized software or non-manufactures
firmware uploaded to your receiver will automatically
void the warranty of the receiver. The manufacturer
does not support third party software, and neither
does this website or its parent company Satmaniacs.
Should you modify your receiver in any way,
you will void your warranty. We are not responsible
for receivers that have been modified. In the
event that you have been given an RMA by this
company and the product is returned to our warehouse,
it will be tested by one of our technicians.
Should you return your receiver and not inform
our company that you have downloaded software
to your receiver and the technician tests it
and finds out that this is the reason for the
failure of the equipment, you will be charged
a technician fee, as well as a repair fee and
return shipping. If you have been given our
account to return the product back to our warehouse
and it is found that you have modified your
receiver and it needs to be repaired, you will
also be charged this shipping cost that was
put on our account. Should you choose not to
repair, the receiver within 5 days of notification
(via e-mail to the e-mail address given at the
time of the order), the receiver will be considered
abandoned. You will not receive any refunded
funds for this receiver, and in the event that
this was charged to our account for shipping,
you will be charged these fees to your credit
card on file. Exchanges are not permitted on
repair receivers. Satmaniacs is not responsible
for accessories returned with repairs. Should
you return a product back for repair with batteries,
manual, DiseqC switches, remotes, cables, or
any other accessories you will risk these items
not being returned to you at the completion
of the repair. We are not responsible for items
sent back for repair being lost or damaged in
shipping, please ensure that you have the correct
insurance on your return package, as well as
tracking, and proper packaging.
1) Coolsat - www.coolsatusa.com
2) Pansat - www.pansatusa.com
3) Viewsat - www.viewsatusa.com
4) Neusat - www.neusatusa.com
5) Neosat - www.neosatusa.com
Returned merchandise for Repair:
1. Make sure you complete and return to the
manufacturer the warrantee registration card
provided with your receiver purchase.
2. A $35 labor charge, plus return shipping
charge will be assessed on products or accessories
returned for warranty repair
3. Customer is solely responsible if RMA Merchandise
is damaged in shipping. Any such unit will be
repaired at standard out of warranty rates.
4. Customer is responsible for shipping / insurance
to our warehouse. We are not responsible for
returned items lost during shipping. Make sure
you have enough insurance coverage.
5. RMA numbers are valid for no more than 15
(fifteen) days from issue date.
6. We cannot guarantee that any RMA Merchandise
will be delivered on a specific date.
7. We will attempt to ship RMA Merchandise
from Mail-In Service within 5 to 10 working
days of receiving the unit.
8. Repair Merchandise will be considered abandoned
if no contact with the customer can be made
within 5 days of receipt. At that time, the
abandoned merchandise will become the property
9. Accessories should not be returned with
the repair item. This includes DiseqC switches,
remotes, batteries, manuals, cables and any
other accessories not specified here. We are
not responsible for accessories that are not
returned with the repaired receiver.
10. Warrantee work is provided by the MANUFACTURER
and/or their representative directly and not
by us. When you got your order the first time,
your item came with a warrantee card and the
address where to send it for repairs or warrantee
claim. We can provide contact information upon
Returned merchandise for Refund:
1. All returned merchandise for refund must
be in absolute perfect and new condition, in
original carton with all manufacturers included
2. Minimum restocking fee is 20% for all returned
3. Missing accessories will result in a reduced
credit amount by the actual replacement cost
of those items.
4. All warranty cards (if initially provided
by the manufacturer) must be left blank.
5. Original merchandise box must not be defaced
or altered in any way.
6. If products is purchased in new condition
and returned in a condition such that it cannot
be resold as new ( damaged, scratched, with
missing or damaged packaging, and/or missing
parts), another 25% refurbishment fee will be
applied in addition to the restocking fee.
7. Merchandise initially returned as defective,
whose defect cannot be verified, will incur
a restocking fee as well as a freight charge
for replacement shipment.
8. Merchandise initially shipped 'double-boxed'
must be returned to us in like fashion.
9. Shipping charges are not refundable.
10. Purchaser is responsible for shipping /
insurance to our warehouse. We are not responsible
for returned items lost during shipping.
11. Credits will be posted to the appropriate
account within 14 days of receipt
12. Any freight-damaged goods should be reported
immediately within 5 days of receipt to UPS.
We are not responsible for lost packages. We
will submit a claim form within 5 days, as your
package is insured. If it is found that the
carrier rules in your favor, they will issue
a check to replace the missing items, and the
product will be reshipped. We do not issue refund
checks for missing product. We will replace
the merchandise should the carrier rule in your
13. Customers will receive less than full credit
on any merchandise returned to sender as either
refused or undeliverable (other than freight
damaged goods) due to return shipping charges.
14. NO RETURNS ARE ACCEPTED beyond 10 days from
Packaging the unit:
o Use the original box and packaging materials
o If the original packaging is not available
use a box that will allow for proper protection.
o Include a copy of your invoice/receipt inside
Addressing the unit:
The RMA # must appear on the outside of the
package or our Receiving Department will refuse
to accept the package.
NOTE: Warrantee is provided by the manufacturer
and/or their representative directly and not
Shipping the unit:
You are responsible to pay for the shipping
of the unit to us.
We recommend that you insure your package, as
we cannot be responsible for any damage to or
loss of the unit until it is received in our
The following shipping methods are recommended:
UPS, Federal Express, DHL, or Airborne Express.
If you use the US Postal Service make sure you
use Certified or Registered with a tracking
number. Do not use self-service USPS terminals
as they are not traceable via the web and we
cannot confirm receipt.
Note: Shipping to Puerto Rico, Guam and the
US Virgin Islands and Canada are extra call
or e-mail before ordering or your order will
Any questions about this or other policies of
the company please e-mail us.